NIHIWATU® terms and conditions and privacy policy

NIHIWATU® respects the privacy of your personal information and is committed to ensuring its proper collection, storage, use and disclosure. Please read the following to learn about our Privacy Policy. This Privacy Policy governs your use of the website of the NIHIWATU® at www.nihiwatu.com.

By visiting this website, and/or use the services offered on or through this website, you shall be deemed to have accepted to be legally bound by the terms and conditions set out herein.

NIHIWATU® reserves the right to modify add, vary or amend all or part of this Privacy Policy from time to time, without prior notice to you.

Personal Information

NIHIWATU® collects personally identifiable information such as name and email address when you register to subscribe to our newsletter, contact us to request further information or to reserve accommodation.

All our email communication with you requires consent, whether explicit or inferred. The emails you receive will contain details regarding unsubscribing from our database.

We will not pass on your personal details on to third party or shared with companies/people outside of the NIHIWATU® team.

This Privacy Policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Our web server automatically receives and records information from your browser on server logs including but not limited to your Internet Protocol address, cookie information and the page you requested. All of this data is anonymous and NIHIWATU® will make no attempt to identify users or their browsing activities. The purpose of this information is to evaluate the performance of the website and to improve the content and format for its users.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. You can find out more on www.aboutcookies.org.

Terms of use

By visiting this website, and/or use the services offered on or through this website, you shall be deemed to have accepted to be legally bound by the terms and conditions set out herein.

NIHIWATU® reserves the right to modify add, vary or amend all or part of this terms of use from time to time, without prior notice to you.

Intellectual Property Rights

This website and all materials, including but not limited to photographs, illustration, data, text, images and information on NIHIWATU® activities, products and services offered on this website is protected by copyright, trademark.

Except otherwise provided and agreed by NIHIWATU® team, you are strictly prohibited from uploading, downloading, copying and reproducing, re-publishing, transmitting or distributed in any way, the contents or any part thereof.

Links

The website may contain links to other websites and pages which are not maintained by NIHIWATU®. By clicking or activating such links, you acknowledge that NIHIWATU® does not control over any data or information which you give to any other company after leaving this website. NIHIWATU® shall not be accountable for any damages or loss arising from you accessing such other websites.

Governing Law

These Terms and Conditions are covered in all respects by the Law of Indonesia and any legal action arising under the contract shall be litigated only in the appropriate Court having jurisdiction in that country.

Reservations terms and conditions

The terms and conditions detailed below apply to the booking of accommodation at NIHIWATU® Resort. These terms and conditions contain provisions in the contractual relationship between you and us.

NIHIWATU® reserves the right to modify, add, vary or amend any of these terms and conditions from time to time without prior notice to you.

Rates

All rates are quoted in US Dollars and will be converted to local currency (Rupiah) with the service charge and taxes, at the prevailing exchange rate.

Exchange Rates For Credit Card Payments Are Subject To Change

Indonesian banks can only accept Credit Card payments converted to Indonesia Rupiah. Our reservations office will convert the payments into Rupiah at the current exchange rate based on the day of invoicing. We will send the invoice along with a Credit Card Authorization Form for your perusal.

Due to the fluctuation of currency exchange, Credit Card Authorization Form is only valid for three days. If the form has not been returned to us by fax/email within three days, we reserve the right to send an adjusted form reflecting the up-to-date conversion rate.

Deposit

A deposit of 50% is required to confirm your reservation. On payment of this deposit you will be deemed to have accepted these Terms and Conditions. We reserve the right to cancel a reservation without notice if the deposit is not received within seven days of the booking being made.

Balance

The balance of the billing (including transfer charges) is to be received by us at least 3 months prior to the first day of your stay. We will send an invoice and notice of the balance payment, with a Credit Card Authorization form if required. As our accommodation is limited, if we have not received the balance by the due date, we may assume that you have cancelled your reservation.

Cancellations

NIHIWATU® bookings are typically made six months to a year in advance. We rarely receive booking requests eight weeks or less, prior to planned arrivals. Therefore, we will treat cancellations and no shows as a loss that cannot be recovered.

Cancellations must be made and received by NIHIWATU® in writing either by email or fax. Cancelled reservations or reduced number of nights are charged as indicated below:

  • Cancellations received more than 140 days prior to arrival incur a cancellation fee equal to one day of accommodation.
  • 90 – 139 days notice the Cancellation Fee is the forfeiture of 25% of the deposit paid
  • 60 – 89 days notice the Cancellation Fee is the forfeiture of 50% of the deposit paid
  • 40 – 59 days notice incurs a 75% Cancellation Fee for every night cancelled
  • Less than 39 days notice a 100% Cancellation Fee for every night cancelled
  • No refund will be given for No Shows or days not used resulting from Premature Departure.
  • In cases of late arrival due to flight delays we will be happy to extend the stay provided there is space available, however we cannot be held accountable for such flight delays or cancellations.
  • We strongly advise that you always purchase a reliable travel insurance policy, please note our recommendations regarding appropriate insurance protection.

Last Minute Bookings

In the event of a last minute booking made in Bali, payment method is to be prearranged with our Reservations Manager, with full payment received prior to travelling to NIHIWATU®.

Change Of Arrival Dates Or Days Not Used

We will accommodate requests for a change of a confirmed arrival date provided we have space available for the new dates requested. In such cases there will be no cancellation fee applied. The new confirmed dates will be subject to the Cancellation terms shown above. No refund or credit will be given in whole or in part for days not used resulting from premature departure.

Insurance

We strongly recommend that you take out a comprehensive travel insurance policy at the time of booking. Please ensure that you and all those accompanying you are covered for the full time of your visit against illness, injury, medical evacuation, death, loss of baggage and personal items during travel and stay at NIHIWATU®, flight and accommodation cancellation and other travel contingencies.

Responsibility

NIHIWATU® will not be liable for any injuries, loss of or damage to personal equipment and property during your stay with us, and/or during your participation in any of the resort’s activities. For your safety, please follow any directions that may be given to you during your stay and/or participation of activities. Guests participating in scuba diving and horse riding activities are required to sign an indemnity release form.

Further Warranties and Limitation of Liability

NIHIWATU® will not be liable, whether under tort or contract, for any damages or losses suffered or incurred by visitors, including direct, consequential, incidental, special, or indirect damages, arising from or otherwise resulting directly or indirectly from: Delay of international flights, any government restriction, war strike, industrial action, civil commotion, natural disaster or any other event or circumstances beyond NIHIWATU®’s control.

For surfers

If you are booking NIHIWATU® to surf, please be advised of the following:

  • In order for us to provide you with an unforgettable, crowd-free surfing experience, we set a limit on the number of surfers book at NIHIWATU® to ten at any given time.
  • On a rare occasion that due to extended booking an additional surfer overlaps the ten-surfer quota. However, we are very committed to giving you the best experience and will minimise such instances.
  • For a group taking over the resort (reserving the whole of NIHIWATU®) the quota does not apply, it is up to the group’s decision.
  • For a group taking over the entire resort there is no limit on the number of surfers. It is a decision left to the group. In the past years, there are reservations stating one surfer whilst there was two or more. This has caused considerable issue and inconveniences to other NIHIWATU®’s guests. Any additional surfer will be charged at $150 per night. Therefore, it is essential that we know the number of people that will be surfing at the time of booking’s deposit being made. Please note that only the registered surfers will be allowed during their stay at the resort. If there is no notification on the actual number of surfers, we will only permit one surfer on the booking. NIHIWATU® reserve the right to deny any additional people to surf. For beginners, please advise in advance should you plan to learn to surf or rent beginner’s surfboard. Beginners will be required to take a surf lesson prior to surfing on their own. The Instructor will advise of an alternate surf breaks that are appropriate for the correct level of surfing abilities.
NIHIWATU is a registered trademark of PT Indonesia Adventure Sports in Indonesia.